Services

As well as providing Genesis, our comprehensive software retail business solution, we also provide a number of other products and services, such as.

  • Training

    Training

    We offer in depth training for all of our Genesis Enterprise products. Our trainers are equipped to analyse the system and offer appropriate advice to maximise the accuracy of data and reports from the Genesis Enterprise system.

  • Maintenance & Support

    Maintenance & Support

    Our UK support centre is just a phone call away whenever any queries or issues arise and we also offer agreed response rate callouts. Our software maintenance contracts include supply of enhancements and critical updates as well as regular diagnostics and audits to ensure that your system is kept up to date, and that your business can be offered benefit from the latest software and hardware developments.

  • Bespoke Software

    Bespoke Software

    Our UK based development team offer bespoke software customisation and development tailored to your unique situation and requirements. This is one of our key strengths meaning that the product works perfectly for your specific business needs.

  • Project Management

    Project Management

    We devise definitive project plans, clearly stating responsibilities and timescales before we embark on any installation or bespoke software development. Our in house project managers have all the skills and experience to ensure seamless project realisation with customer satisfaction our priority.

  • Data Warehousing

    Data Warehousing

    The superior and powerful underlying database that the Genesis Enterprise products have been based on allow you the user to interrogate and analyse data with external tools, such as such as Excel pivots. All reports can be fully tailored to fully meet the customers’ business needs.

  • ePoS hardware platforms

    ePoS hardware platforms

    Having commissioned and installed over 1,000 ePoS Genesis systems over the last 25 years, we are well versed to recommend the latest hardware suited for the job. The hardware we deploy is tried and tested and reliable.

  • Consumables

    Consumables

    We offer a whole range of barcode labels for variable dimensions, based on specific requirements, including till rolls. The label design can be customised according to the customers’ needs.

  • Chip & Pin Intergration

    Chip & Pin Intergration

    Our ePoS software solution integrates with Chip and Pin systems to allow fast credit card transaction authorisation, meaning that the customer gets a one stop solution thus eliminating any need for a separate PDQ system.

  • Authorized Resell & Support Partners

    Authorized Resell & Support Partners

    Authorized Resell & Support Partners of Pegasus Opera and Sage 50 products, a dedicated integration has been written to both Pegasus Opera and Sage 50 from Genesis Enterprise.

Since we have installed Genesis far fewer mistakes have been made in our stock management, meaning stock savings of 7%. The system has improved our operational efficiency, meaning we have been able in increase our sales by 25% without the need of additional staff. Genesis has been revolutionary to our business and now is at the heart of our operation

Marc Pang, Managing Director, Surfanic International